Shipping policy

Thank you for choosing to shop with us. We strive to provide you with a seamless shopping experience and prompt delivery of your orders. Please take note of our shipping policy outlined below:

  1. Shipping Schedule: Our online store operates 24/7, and we ship orders Monday 10am PST through Saturday 2pm PST, excluding select holidays. Orders received for products without shipping restrictions will be processed and shipped within 48 hours of purchase. If you have an order that has not been fulfilled within 48 hours of purchase (excluding weekends, major holidays and preorders), please feel free to reach out to us at info@genzgaming.shop anytime.
  2. Cost of Shipping: Please note that we offer free shipping on orders that value $50 and above within the contiguous United States (Offer Excludes Hawaii, Guam & Alaska). Our free shipping offer is subject to changes & exclusions. Orders valuing less than $50 placed within the contiguous United States are charged a flat fee of $5 for shipping and handling.
  3. Customs Fees and Import Taxes: Please be aware that customers are solely responsible for any customs fees or import taxes imposed by their respective countries. These charges are separate from the product price and shipping fees at the time of purchase. We kindly advise our customers to familiarize themselves with their country's customs regulations and any associated costs prior to placing an order.
  4. Order Processing and Shipment: We endeavor to process and ship orders promptly. In most cases, shipments will be made within 48 hours of purchase, excluding weekends and holidays. Please note that this processing time is an estimate and may vary depending on order volume and other factors.
  5. Preorders: If an order contains an item labeled as a preorder, that order will not be shipped until all items within that order have become available for processing. To receive your items promptly, we highly recommend placing preorders separately from other preorder items that share a different scheduled release date. It's also recommended to purchase preorders separately from items that have already been release. This will ensure that any items purchased are shipped without delay. If you would like to receive all of your items together in one package, please note that you will not see an update to tracking until the last remaining item within the order has reaching it's processing date. The processing date is typically reached sometime right before an items scheduled release date. The release dates for preorder items may be found on the respective product page of the preorder item under it's description.
  6. Tracking and Delivery: Once your order is shipped, you will receive a confirmation email with tracking information that will allow you to monitor the progress of your shipment via the USPS or UPS tracking services. Please note that delivery times may vary depending on the orders destination, weight, item count, and other various factors such as 3rd party shipping delays. While we strive to provide accurate estimates, please be aware that unforeseen circumstances or factors beyond our control may occasionally impact delivery times.
  7. Signature Confirmation: Orders valued $750+ and payed for through the GenZGaming.shop checkout process will be shipped with Signature Confirmation, and will require a signature to receive the delivery. Orders payed for directly, without using the StompingGroundsTCG.com checkout process, may be shipped without Signature Confirmation. If you would like to request that your order be shipped with Signature Confirmation, please reach out to us via email or phone.

  8. Lost & Stolen Packages: We guarantee the safe delivery of all items ordered. When a package has been marked as delivered by the mail carrier tracking (USPS, UPS, etc) we are no longer responsible for lost & stolen packages. WE DO NOT REFUND OR REPLACE PACKAGES AFTER THEY HAVE BEEN MARKED DELIVERED. However we are more than happy to help & assist you in any way we can to recover your package. Please make sure your package is being delivered to a safe location. If you need special accommodations such as signature confirmation or need your packages to be delivered by a specific mail carrier please send a message to info@genzgaming.shop.

We appreciate your understanding and cooperation regarding our shipping policy. If you have any questions or need further assistance, our team is here to help. Please don't hesitate to reach out to us.

Thank you for choosing our company.

Sincerely, GenZGaming